Frequently asked questions

• How can I find out about job opportunities within IKEA?

  If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact us to find out about vacant positions or read more about it at Work at IKEA.

• Where are IKEA products manufactured?

  More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden".

• Who owns the IKEA concept?

  IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

• Can I distribute IKEA products?

  The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

• What is the IKEA business idea?

  The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them".

• How do I purchase an IKEA gift card?

  You can purchase the gift card in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas, Klaipėda and Šiauliai.

• Do I have to spend all my gift card balance at once?

  No, you can make several purchases with the same gift card.

• How do I check the balance of my IKEA gift card?

  You can check the balance of your gift card in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas, Klaipėda and Šiauliai.

• Can I use my IKEA gift card online?

  Currently, there is no option to use the gift card online.

• Can I use an IKEA gift card in other countries?

  The gift card purchased in Lithuania is valid only within the country.

• How long will my order be held?

  Your order will be held for 3 days from the moment you receive the SMS confirming it is ready. After this period, the order will be automatically cancelled. If you need more information, please contact our Customer support.

• Where can I collect my online order?

  You can collect your order in IKEA Vilnius store or in any of our Pick-up & order points in Kaunas, Klaipėda and Šiauliai.

• Are your prices online the same as in store?

  Yes, they are. We have the same prices online, in IKEA Vilnius store and in our Pick-up and order points in Kaunas, Klaipėda and Šiauliai.

• Can I cancel an order I placed online?

  Yes, you can. To cancel the order, contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at info@IKEA.lt.

• Is the delivery available in the whole Lithuania?

  We deliver the orders in the whole Lithuania, including the Curonian Spit.

• What kind of the items I cannot order online?

  The Persian rugs, live plants & food items are not availbale to order online.

• Can I return the items that were bought online?

  Yes, you can. Read more about it at Return policy.

• Will the small items I have ordered online be packed in individual bags?

  No, they will not. Reducing single-use plastics is one of the ways to take care of nature. This is why we offer you tear-resistant and reusable shopping bags and sturdy paper bags instead.

• What payment methods do you accept?

  We accept all major credit and debit cards including Visa, Visa Electron, Mastercard, Maestro and KLIX. You can also initiate your payment using the following bank links: Swedbank, SEB, Šiaulių bankas, Citadele, Luminor.

• How do I make a payment on the website?

  When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

• Can I order products from IKEA in another country?

  Unfortunately, products from other IKEA stores cannot be ordered to the IKEA Lithuania store or Pick-up & order points.

• Can I order online if I am not a member of IKEA Family?

  A purchase on the IKEA website can be done only when logged in, but you do not need to be a member of the IKEA Family to place an order.

• Will I receive a confirmation once I place my order online?

  Yes, we will send you an order confirmation email once we receive your order.

• When will my parcel arrive when I order online?

  The order will be delivered to Pick up point within 5 working days. Delivery time is up to 7 business days when ordering to home address.

• What should I do if my card is declined when i buying online?

  Check out your bank card limits and make sure that secure internet shopping is enabled for your card. If these settings are correct and you still cannot pay for your order, contact your bank.

• Do you offer instalment payment?

  Yes, we do. Read more abot it at Finance.

• What payment methods do you accept in the store and PUOP's?

  We accept all major credit and debit cards including Visa, Visa Electron, Mastercard, Maestro and KLIX. You can also initiate your payment using the following bank links: Swedbank, SEB, Šiaulių bankas, Citadele, Luminor.

• How do I make a payment on the website?

  When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

• What should I do if my card is declined when in the store or PUOP'S?

  Check out your bank card limits. If all settings are correct and you still cannot pay off, contact your bank.

• What services do you offer to help me save time and energy?

  We make it easy for you to pick up, take home and put together your furniture by yourself. Prefer to save time and energy? No problem! We have a range of additional services available to help:

  • Delivery
  • Picking with delivery
  • Assembly
  • Kitchen planning
  • Kitchen installation
  • Measurement
  • Home furnishing service
• Which services can I order online?

  Currently, you can order our Delivery service online.

• Can I change my delivery date?

  When ordering our Delivery service, you can choose time that suits you best. If you need help, contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at info@IKEA.lt.

• What do I do if I have something missing or damaged from my delivery?

  Contact our Customer service department by phone +370 5 250 00 55 (9:00-18:00 on working days and 10:00-18:00 on weekends) or send us an email at info@IKEA.lt.

• Can I return items?

  IKEA complies with flexible return policy. You can return your purchase within 90 days. IKEA Family members can return within 365 days if IKEA Family card was used on purchase.

• Do you offer any guarantees on products?

  Yes, we do. Read more about it at Guarantees.

• Can I return items purchased in other countries?

  You can only return items purchased in IKEA Lithuania stores.

• The product I’ve purchased has a faulty or damaged part. What do I do?

  Read about it at Return policy.

• My assembly instructions are missing. What do I do?

  You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions there.

• Where do I find information about product recalls?

  Read about it at Product Recalls.

• Do you have any complaints?

  If you have any complaints regarding to our products or services, feel free to contact our Customer service department. We will be happy to help you resolve any issues.

• How much does the IKEA Family club membership cost?

  Membership at the IKEA Family is free. Besides, in order to get an IKEA Family card, you do not need to buy any goods.

• What are the benefits of the IKEA Family club membership?

  As an IKEA Family member, you receive benefits, rewards, and a few surprises along the way.

  • Free coffee or tea. Free hot drink every time you visit the Swedish restaurant on weekdays and spend 1 € or more with your IKEA Family card.
  • Special monthly offers. Special offers on products in the IKEA range. To spot the offers, look for the blue IKEA Family labels in our physical selling points, the Swedish Restaurant and the Swedish Food Market.
  • Free insurance of goods. This benefit will insure your new products against any accidental damage on the way home. If you break it, we replace it within 90 days from the date of purchase.
  • Be the first at the pre-sale. Acquire the goods at the sale prices one day ahead of those who do not hold the IKEA Family card.
  • More fun for children. With your IKEA Family card, your child‘s playing session at Småland will be extended by 30 minutes (this depends on the number of children playing at that time).
  • Games & events. We enjoy having fun and hope that you do too! That is why from time to time we organise games for you to participate in.
• How can I become an IKEA Family club member?

  To join this club, you have to create an IKEA Family account. The registration form can be found at https://www.IKEA.com/lt/en/profile/sign-up/. After completing the form, you will receive a confirmation e-mail. Once you confirm your e-mail address and fill in the other required fields of the registration form, an IKEA Family e-card will be sent to your mailbox and added to your IKEA Family account. The e-card proves that you are a club member.

• How often will I receive information by e-mail?

  We send the IKEA Family e-mail messages 4 to 5 times per month.

• Can my family members, friends and acquaintances use my card?

  The IKEA Family card may be used only by its holder or their close family member. Your acquaintances may obtain their own cards – this will take no longer than a minute.

• Is it possible to obtain an e-card in the name of any relative (friend)?

  No. The e-card is issued only to its holder.

• When is the e-card activated?

  The e-card will be activated immediately after you receive it in your mailbox. You can also find it in your IKEA Family account.

• What should I do if I deleted my IKEA Family e-card or lost my physical (plastic) card?

  If you have lost your card and would like to access it again, log in to your IKEA Family account on the website https://www.IKEA.com/lt/en/ or in the IKEA app – you will always find your IKEA Family e-card there. If you are subscribed to the IKEA Family newsletter, you will also see your e-card at the bottom of each newsletter e-mail.

• What special prices are offered to the members of the IKEA Family club? Are they valid for all IKEA products?

  There are various differences between the regular prices and the special IKEA Family prices for the club members. The special prices are applied to certain IKEA products each month. To spot the offers, look for the blue IKEA Family labels in our physical selling points, the Swedish Restaurant and the Swedish Food Market. To acquire lower prices, do not forget to show your IKEA Family card at the time of purchase.

• How can I find out about the new monthly IKEA Family offers?

  If you want to receive information about the special IKEA Family offers by e-mail, subscribe to our newsletters.

• Why should I show my card at the time of each purchase even if I am not buying any products at the special IKEA Family price?

  When you pay for the products and show your IKEA Family card, you insure your goods against any accidental damage during their transportation. Besides, information about your purchases helps us prepare the offers that are especially interesting and relevant to you.

• Is the IKEA Family card valid in all countries?

  Your IKEA Family card can only be used in the country it was issued in. If you registered to become an IKEA Family club member in Lithuania, your card will be valid only at the IKEA selling points in Lithuania.

• How do I make changes to my IKEA Family card details or cancel my account?

  By logging in to your account, you can update your personal details (such as your name, surname, address, contact information, etc.) and give or change your consent for direct marketing or participation in games and/or competitions.

• How do I make changes to my marketing preferences?

  We care about your privacy, therefore you can update your marketing preferences online, by logging in to your IKEA Family account. If you wish to stop receiving e-mails from us, you can also unsubscribe from our mailing list by clicking the “Unsubscribe” button at the end of any newsletter.

• How do I claim the free insurance of goods?

  To insure the goods, your IKEA Family card must be shown at the time of purchase at our physical selling points. To claim your free insurance, you should come to the IKEA selling point within 90 days from the date of purchase and bring the item, your IKEA Family card, and your receipt. The free insurance of goods is valid on any purchase, whether you have purchased it for the regular or for the special IKEA Family price. The insurance does not apply to items from the Bargain Corner, purchases made with IKEA gift cards, measured fabrics, or products made to your specification, such as custom-made worktops.

• Should I show my IKEA Family card even when I’m not buying any special offers?

  Yes, you should always show your IKEA Family card, no matter what products you’re buying. Here’s why:

  • You’ll insure your goods against any accidental damage during their transportation.
  • You’ll be able to return the products within 365 days.
  • You’ll help us get to know you better and learn about the things you love!
• Can the cashier look up my IKEA Family card number at the check-out using my e-mail address?

  Unfortunately, the cashiers cannot look up your information at this time. However, you have a few options:

  • You can access your IKEA Family account on the website www.IKEA.com/lt/en/. or via the IKEA app, where your IKEA Family e-card is always available.
  • Your IKEA Family e-card is at the bottom of all IKEA newsletters. The cashier can scan the QR code from your phone.
• How can I stop my IKEA Family club membership?

  We are sad to see you go... But if you wish to terminate your membership, you can do that by logging in to your IKEA Family account and deleting it or by contacting our Customer support or sending an e-mail to info@IKEA.lt.

• Is it enough to only have an IKEA account to take advantage of the IKEA Family club benefits?

  Yes. By creating an IKEA Family account, you automatically become a member of the IKEA Family club.

• Are the special IKEA Family prices valid when shopping online?

  IKEA Family offers are valid in our physical stores and online, as well as at the Swedish Restaurant and the Swedish Food Market.

• What do I do if there’s no IKEA Family e-card in my account?

  Every updated IKEA Family account automatically includes an IKEA Family e-card, which is always available there.

• If I do not have an e-card, will my physical (plastic) card still be valid?

  Yes, both the digital and physical (plastic) cards serve as proof of IKEA Family club membership. Once you update your IKEA Family account, your e-card – a digital copy of your physical card – will also be available there.

• If I have an e-card and a physical (plastic) card are both of them equally valid?

  For existing club members who download an e-card, the physical (plastic) card remains valid. If you log in to your IKEA Family account and update your consent to IKEA Terms & Conditions by October 31, 2026, the number of your physical (plastic) card and all its benefits will be retained in your e-card.

• What will happen to my IKEA Family card if I do not update my details by October 31, 2026?

  Your IKEA Family card will be blocked, and all personal data (such as your name, surname, address if provided, phone number, etc.) as well as your consents for direct marketing or participation in games and/or competitions will be automatically deleted from our systems.

• What should I do if I do not want to become an IKEA Family club member?

  If you do not want an IKEA Family card or to create an IKEA Family account, you can still shop as a guest in the IKEA online store and the mobile app.

• My IKEA Family account was created with an e-mail address I no longer use. How can I delete my account?

  If you want to delete your account urgently, contact our Customer support or send an e-mail to info@IKEA.lt.

• How can I get an IKEA Family e-card?

  Create an IKEA Family account, and we will send your e-card by e-mail. You can also always access it by logging in to your IKEA Family account on the website www.IKEA.com/lt/en/ or via the IKEA app.

• I received an email from information@info.email.IKEA.com — is this the correct email address, and is it safe to open emails from this mailbox?

  Yes, we use this mailbox to send IKEA Family e-cards to the club members.

• Why did I receive an email with an IKEA Family e-card when I only updated my details?

  You received this email because, following an update to our systems, we want to make sure you have saved the latest version of your IKEA Family e-card. You can use the e-card in our physical stores as well as when shopping online or in the app. The card is also saved in your updated account, where you can access it at any time.

• What services are available in IKEA Pick-up and order points?

  Pick-up and order points provide the same services as the IKEA store.

• Where are the IKEA Pick-up and order points located?

  In Kaunas (Jonavos st. 60), in Klaipėda (Šilutės av. 29) and in Šiauliai (Gegužių g. 30).

• What does IKEA pick up and order point mean?

  The Pick-up and order points have been established to bring our home furnishing expertise closer to many of our customers who live in Kaunas, Klaipėda or Šiauliai and find themselves distant from our store. Here, you can find and revise some of IKEA's furniture and accessories, find inspirational home furnishing solutions, order some products and pick up your purchases.

• Is there parking when I get there?

  Yes, there is.

• Can I return items that I have bought in other IKEA stores to a Pick-up and order point?

  You can only return the items you have bought in IKEA Vilnius store.

• Are there any items in Pick-up and order points that I can buy and take away immediately?

  IKEA pick-up and order points in Kaunas, Klaipėda and Šiauliai offer a list of products to take home without ordering in advance. You can come, purchase items you like and take them away immediately.

• How to shop at IKEA Pick-up and order points?

  Come to any of our Pick-up and order points, order the IKEA items you like and pick them up in a few days.

• Where is the IKEA store located?

  Vikingų st. 1, Vilnius.

• Is there parking when I get there?

  Yes, there is.

• Are your stores family friendly?

  Yes, it is.

• Why are items sometimes out of stock?

  Due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. You can check the stock availability on the product information page to make sure items are available before you visit.

• Can I bring a pet to the store?

  You can bring a small pet to IKEA stores. While shopping, you should carry it in your arms or in the shopping cart. If your dog is bigger, you can leave it at a designated place near the store. Pets are not allowed in the Swedish restaurant and the Swedish Food Market. The only exception is recognised assistance dogs for people with physical disabilities.

Additionally, the new IKEA Klaipėda small store offers one-on-one consultations with professional planning specialists for kitchens, wardrobes, storage solutions, and more. If you’d like, you can also try out our easy-to-use planning tools, which are available on our website.</p>"}]},{"id":"a2a08770-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"accordion-item","title":"Is it mandatory to book a meeting with a planning specialist in advance, or can customers come at any time?","caption":"","content":[{"id":"a7b86480-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"text","text":"<p>No, it's not mandatory, but for your convenience and to avoid long waiting times, we recommend booking a kitchen planning consultation in advance. Appointments with a planning specialist can be made through our website or at the small store. Both self-planning and assisted planning are available on-site at all times.</p>"}]},{"id":"ab71ea10-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"accordion-item","title":"Are there any supervised play areas for children?","caption":"","content":[{"id":"afcc1c70-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"text","text":"<p>Although IKEA Klaipėda small store won’t have a Småland play area, there will still be fun play features for children to enjoy. For example, in the planning area, while parents are designing their custom furniture solutions, kids can get creative at the dedicated play station.</p>"}]},{"id":"b39fe0c0-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"accordion-item","title":"Will IKEA Klaipėda small store have something similar to the Swedish Bistro or Swedish Restaurant?","caption":"","content":[{"id":"b9a3f290-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"text","text":"<p>IKEA Klaipėda small store will feature Swedish Bite – an exciting new food area designed for quick, convenient meals, whether you're shopping or just passing by. You’ll find a selection of sandwiches, wraps, salads, and desserts, all packaged for easy grab-and-go convenience.</p>\n<p>In addition, visitors will be able to purchase the same popular IKEA food products available in the Vilnius store in the Swedish Food Market – from our iconic Swedish meatballs to sweet treats.</p>"}]},{"id":"c05868a0-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"accordion-item","title":"Can I return items purchased at other IKEA selling points to the Klaipėda small store?","caption":"","content":[{"id":"c4aa3690-1d73-11f1-93e5-2beab1b99d84","isGlobal":false,"type":"text","text":"<p>Yes, you can return products bought at both IKEA Vilnius store, Kaunas pick-up and order point or Šiauliai plan and order point to IKEA Klaipėda small store.</p>"}]}]}}">

• What is a small store?

  The small store brings the IKEA experience closer to where you live, work, commute or socialise. It complements the traditional-format store by offering plenty of home furnishing inspiration and expert advice for improving life at home and planning customised furniture solutions.

  It is also a convenient place to order and pick up your goods, make use of our services, buy home furnishing items for immediate takeaway and Swedish food products — some to cook at home, others to enjoy immediately as snacks and drinks on the go.

• How is IKEA Klaipėda small store different from the Vilnius store?

  IKEA Klaipėda small store is a more compact version of the Vilnius store, bringing the full IKEA experience closer to where our customers live and work. It serves as a window into our complete range, featuring both a Showroom and Market hall where visitors can gather inspiration, touch and try different products, and browse a curated selection of up to 1,500 items available for immediate takeaway.

  The small store will also feature its own Swedish Food Market, offering a taste of Sweden to bring home – including our iconic meatballs. Hot and cold beverages, as well as snacks, will be available at Swedish Bite for those on the go.

  All IKEA services available on the market will also be provided in Klaipėda.

• How is IKEA Klaipėda small store different from the Kaunas pick-up and order point or Šiauliai plan and order point?

  The IKEA Klaipėda small store offers more than just planning services and the option to order items for collection. Visitors will also find plenty of fresh ideas for home, along with a significantly wider range of furniture and other products available for immediate takeaway.

  The layout is different, too. The small store features a spacious, inspiring Showroom and a separate Market hall, making it easy to browse and pick up a variety of home furnishings straight away.

  There is also a cosy Swedish Bite area, where visitors can take a break with snacks and drinks.

• Are there any products available for immediate takeaway?

  Yes, in addition to exploring our Showroom and gathering ideas and inspiration for your home, you can also browse a curated selection of around 1,500 home furnishing items available for immediate takeaway, such as home textiles, tableware and utensils, storage solutions and decorations. For food lovers, there will be a tasty selection of products to take home and cook, including our Swedish meatballs. And if you wish, you're always welcome to place an order on the spot or online.

• What services will be available for customers at the Klaipėda small store?

  All services available in the country will also be offered at the small store, including home delivery, measuring, assembly, and installation of furniture. Interior design services are available for both individual and business customers. You can find all our services here.

  Additionally, the new IKEA Klaipėda small store offers one-on-one consultations with professional planning specialists for kitchens, wardrobes, storage solutions, and more. If you’d like, you can also try out our easy-to-use planning tools, which are available on our website.

• Is it mandatory to book a meeting with a planning specialist in advance, or can customers come at any time?

  No, it's not mandatory, but for your convenience and to avoid long waiting times, we recommend booking a kitchen planning consultation in advance. Appointments with a planning specialist can be made through our website or at the small store. Both self-planning and assisted planning are available on-site at all times.

• Are there any supervised play areas for children?

  Although IKEA Klaipėda small store won’t have a Småland play area, there will still be fun play features for children to enjoy. For example, in the planning area, while parents are designing their custom furniture solutions, kids can get creative at the dedicated play station.

• Will IKEA Klaipėda small store have something similar to the Swedish Bistro or Swedish Restaurant?

  IKEA Klaipėda small store will feature Swedish Bite – an exciting new food area designed for quick, convenient meals, whether you're shopping or just passing by. You’ll find a selection of sandwiches, wraps, salads, and desserts, all packaged for easy grab-and-go convenience.

  In addition, visitors will be able to purchase the same popular IKEA food products available in the Vilnius store in the Swedish Food Market – from our iconic Swedish meatballs to sweet treats.

• Can I return items purchased at other IKEA selling points to the Klaipėda small store?

  Yes, you can return products bought at both IKEA Vilnius store, Kaunas pick-up and order point or Šiauliai plan and order point to IKEA Klaipėda small store.

• Småland crèche

  The children‘s play area can accommodate up to 20 children at a time.

  Applicable rules:

  • Our playroom is for children of 3 to 7 years old.
  • Children play in the area without shoes.
  • Due to the safety of others, only children with no symptoms of colds or other viral illnesses are welcome to play.
• What is Småland?

  „Småland“ is a play area for children in IKEA Vilnius store. While they are playing, you can enjoy your shopping experience knowing your children will be safe and cared for.

• How long are the sessions in Småland?

  All children can play for 1 hour. But with your IKEA Family card your child's playing session will be extended by 30 minutes (this depends on the number of children playing at that time).

• Where is Småland located?

  On the ground floor, in the store entrance area.

• Who can play at Småland?

  Children from 3 to 7 years old.

• Can I attend Småland with them?

  Parents and other adults are not allowed at Småland. Our supervisory staff will take care of your children.

• Will my child be fed whilst in Småland?

  As every child has different dietary requirements and the sessions are for a short period of time we do not provide food, however, we provide water at a child’s request.

• Can I leave the store whilst my child is in Småland?

  Parents or guardians must be in store whilst their children are enjoying our Småland facilities.

• Do you have any online tools to help me plan what I want to order?

  We have a number of online planning tools to help you give shape and substance to your dreams. You can play with colours, styles, sizes and configurations to plan your way to perfection through a variety of kitchen, bathroom, wardrobe and storage planners.You can view your designs in 3D and get a detailed product list to save or print to make it easy to order.

• Can I use planners on my tablet or mobile device?

  All planners but Kitchen planner, PAX and BESTÅ are available on tablets and mobile devices.

• What should I do if my planning account has been blocked?

  Contact us by email info@ikea.lt and we will reactivate your account.